Science, patenting, best business practice, and much more all need to be based on the best evidence. Here's an example of how you might be misled:I recently attended a panel discussion hosted by a regional industrial council here in Chicago. The general topic addressed doing business in China, something that almost all manufacturers in the US are, or should be, considering. The panel consisted of a group of representatives from a particular province in China, as well as a couple of company owners who have been doing business in China for sometime.
Because of the language barrier, among other problems, most of the information came from the local business owners, who mostly discussed their own experiences in dealing with Chinese suppliers. There was a lot of talk about culture differences, how to navigate dinners with local officials, business meetings, travel arrangements etc. In summary, the message was that relationships are everything, be prepared to spend a lot of time cultivating and being cultivated, don’t be surprised by different norms, and of course the time honored “they have a different work ethic over there.” All in all, it sounded like a big pain and a big risk, though with a possibility of profitability if you manage to negotiate the steppingstones.
I disagree. My experience, though also anecdotal, is quite different. I worked for several years for a company doing a lot of business with China, as well as India. The company was on the small side, maybe 12M to 15M in sales. They employed agents to act as intermediaries, and I don’t know how they found their agents. Perhaps by some personal recommendation, maybe at a trade show, I just don’t know. Now, I should say at the outset that I was in engineering, so I didn’t interact directly with the agents, though I did provide manufacturing drawings for some of the components.
My employer treated their offshore suppliers pretty much like any other contract manufacturer. We supplied drawings (with metric dimensions), we held discussions with the agents to communicate information that couldn’t, or didn’t, make it onto the drawings, we received samples (albeit with longer delivery times), and we held more meetings to discuss the condition of the samples. With the exception of the agent acting as interpreter, and the longer lead times, it was pretty much business as usual. If we were dissatisfied with quality or some other deliverable characteristic, we shopped for another supplier, another agent, maybe another country.
My point here is that I believe offshore manufacturing is becoming a realistic tool for small and mid-sized manufacturers. My advice is to not be scared off by stories of business deals gone sour due to a proffered business card facing the wrong way, or failure to bow correctly when being introduced. People all over are hungry for business, and I think all nationalities recognize cultural differences for what they are. With the exception of out-an-out crooks, who exist in all cultures, I think if you play fair, for the most part you will be treated fairly.
Contributed by David Bremer, owner Sabre Technical Services Corp.



















